Mobile / Sports
This page sets out how vv99 operates within applicable law, what rights you hold as an account holder, and how we handle your data and transactions. Access to our platform depends on local law and is available only where permitted in your region.
vv99 operates as a platform where access and participation depend on the laws applicable in your jurisdiction. We do not extend services to accounts in regions where local law prohibits online gaming activity, and it is your responsibility to confirm whether access is lawful where you are located. When you complete a transaction through Touch 'n Go eWallet, DuitNow, or FPX, that transaction is subject to the terms of this policy as well as the terms of the payment provider you have chosen. We retain transaction records for account administration and comply with data retention requirements as set by applicable regulation. Any dispute regarding a transaction should be raised through our support channel, and we will review account records to respond. We do not share personal data with third parties outside of what is required to process your chosen payment method or respond to a lawful request from a relevant authority. This policy applies to all account holders using the platform from Malaysia. Where there is a conflict between a translated version of this policy and the English version, the English version takes precedence.
Transactions processed via Touch 'n Go eWallet are subject to the terms of this policy and the applicable terms of the wallet provider.
DuitNow transfers are recorded in your account statement. Raise any query through the support contact listed on this page.
FPX online banking transactions are logged against your account at time of completion. Contact us if a record does not reflect what you see in your bank statement.
Not every aspect of your experience falls under this single policy document. The table below clarifies what is inside and outside its scope so you know where to direct a question.
Login credentials, session management, and account verification steps are covered. We hold records of access events and can review them upon a written request submitted through our support channel.
Deposits and withdrawals made via Touch 'n Go eWallet, DuitNow, and FPX fall within this policy. The amount credited or debited is shown in your account wallet immediately after a completed transaction.
Game content supplied by studios in our lobby — including titles from CQ9, PG Soft, and Spadegaming — is governed by the terms of those content providers. We carry their titles; we do not author their rules.
Payment processors, wallet operators, and banking networks operate under their own terms. Where their terms conflict with ours on a transaction matter, contact us first and we will clarify the applicable path.
As an account holder, you have a set of practical actions available to you at any point. You can request a record of the personal data held against your account by writing to our support team — the response will cover the categories of data we hold and the purpose for holding each. If any detail on your account is incorrect, such as a name spelling or registered contact number, you can raise a correction request through the same channel and we will update the record after verifying your identity. Where you have a question about how a specific transaction was processed or why a particular data record exists, our support team can walk through the account history with you. All account-related requests are handled through the contact routes listed in the support section below.
Submit a written request to our support team to receive a summary of the personal data categories held on your account and why each is retained.
If your registered name, contact number, or wallet details are recorded incorrectly, raise a correction through support. We verify identity before updating any record.
For questions about a specific transaction, a data record, or a policy point you are unsure about, write to the support contact below with your account reference.
Where local law provides a right to request deletion of personal data, submit the request in writing. We will confirm whether the right applies to your account and respond within a reasonable period.
Policy questions, data requests, and transaction disputes each follow a specific contact path. Use the route that matches your situation for the fastest resolution.
Send your query with your account reference to our support team via the contact form in your account dashboard. Include the specific record or transaction you are asking about.
For urgent policy clarifications, the live chat route in your account is monitored during platform operating hours. Start with your account reference so we can pull your record without delay.
Formal data access or correction requests should be submitted in writing through the support form. Written requests are logged and receive a reference number on submission.
Account security and data handling are managed through a set of consistent internal practices applied to every account on the platform. We do not sell personal data and we do not share it with third parties beyond what is necessary to process a payment via your chosen method — Touch 'n Go eWallet, DuitNow, or FPX — or to respond to a lawful regulatory request. Cookie use on the platform is limited to session management and performance monitoring; no cross-site advertising cookies are placed. Data is retained for the period required by applicable regulation, and records older than the required retention window are deleted on a scheduled basis. To request a change to your personal record, contact us through the support form using your account reference.
We use session and performance cookies only. No advertising or cross-site tracking cookies are set. You can review cookie behaviour through your browser settings at any time.
Access to account records is restricted to authorised personnel. Unusual login activity is flagged internally and may trigger a verification step the next time you sign in.
Personal data and transaction records are kept for the period required by applicable law. Records outside the retention window are deleted on schedule rather than held indefinitely.
All data-related requests — access, correction, deletion — go through the support form in your account dashboard. Use your account reference so we can locate your record without delay.
Common questions about account rights, data handling, and how to raise a legal query with us.
Submit a written request through the support form in your account dashboard and include your account reference number. We will provide a summary of the data categories held and explain why each category is retained under our policy.
Yes. If any registered detail — name, contact number, or linked wallet — is recorded incorrectly, raise a correction request via the support form. We verify your identity before updating any record to prevent unauthorised changes.
We share data only where necessary to process a payment through Touch 'n Go eWallet, DuitNow, or FPX, or to respond to a lawful request from a relevant authority. We do not sell personal data or share it for advertising purposes.
Contact support through live chat or the support form and include your account reference and the approximate transaction time. We will check the account record and cross-reference with the payment log to identify where the discrepancy sits.
Access depends on the laws applicable in your region. We do not extend services where local law prohibits online gaming activity. It is your responsibility to confirm that access is lawful in your specific location before using the platform.
We retain data for the period required by applicable regulation. Once the required retention window has passed, records are deleted on our scheduled data-clearance cycle. You can ask about the specific retention period for your account type via the support form.