Mobile / Sports
These terms set out the agreement between you and vv99 when you open an account, make transactions, or access any part of our platform. Access and eligibility depend on local law and are available only where permitted in your region.
By creating an account with vv99, you accept these terms in full. They govern every action you take on the platform — from account registration through to wallet transactions and support requests. Where local law restricts access or limits certain account activities, those restrictions apply regardless of what is shown on-screen. We update these terms from time to time. When we do, the revised version is published on this page and takes effect immediately. Continuing to use your account after a revision means you accept the updated terms. If any section is unclear, the right step is to contact our support team before proceeding — not to assume. Your account is personal and non-transferable. Sharing login credentials or acting on behalf of another account holder is outside what these terms permit. Transactions processed through Touch 'n Go eWallet, DuitNow, or FPX are subject to the terms of those respective payment providers in addition to ours. Where there is a conflict, our terms govern your vv99 account; the payment provider's terms govern the payment instrument itself.
Wallet transactions are processed under your Touch 'n Go eWallet agreement alongside these terms.
DuitNow transfers initiated from your account follow both DuitNow network rules and this policy.
FPX online banking payments are subject to your bank's FPX terms as well as those set out here.
These terms cover your vv99 account and the actions you take within it. They do not extend to third-party services linked from our platform, and they do not override laws that apply in your region.
Login, registration, account settings, and session activity are all within scope. If access is restricted under local law, that restriction applies to your account directly.
Deposits, withdrawals, and wallet movements processed through Touch 'n Go eWallet, DuitNow, or FPX fall under these terms for the vv99 side of the transaction.
Games, tables, odds, and platform content displayed inside your account are covered. We do not warrant that all content is available in every eligible region at all times.
Payment providers, e-wallet operators, and any external link you follow from our platform operate under their own terms. We are not responsible for how those services handle your data or transactions.
These terms give you specific rights around your account data and how we handle it. You can request a copy of the transaction records held against your account at any time — the current record is accessible in your account dashboard after login. If personal details on file are incorrect, the account settings page is where you make corrections; for fields you cannot edit directly, contact support with the correct information and we will update the record. Raising a formal question about how these terms have been applied to your account is straightforward: use the support contact paths listed on this page, reference your account ID, and describe the specific term in question. We aim to respond with a clear position, not a redirect. Account closure is also your right under these terms. Submit a closure request through support and we will confirm the steps for handling any remaining wallet balance before the account is deactivated.
Transaction history and account activity are shown in your dashboard after login. Statements covering a specific period can be requested through support.
Update contact details and payment preferences in account settings. Fields that cannot be self-edited require a support request with supporting information.
If you believe a term has been applied incorrectly to your account, contact support with your account ID and the specific section you are querying.
Submit a closure request at any time. Support will confirm the wallet balance handling steps before deactivating the account.
If a term is unclear or you need to query how it applies to your account, these are the direct routes. Reference your account ID in every contact so we can pull your record without delay.
The fastest route for account-specific questions. Start a chat session from the support icon in your account dashboard.
Use email for formal queries, document submissions, or policy clarification requests that need a written record.
The Help Centre covers common terms questions with step-by-step account guidance. Find it linked in your account footer.
We handle account data with care and keep the scope narrow — we collect what is needed to operate your account and process transactions through Touch 'n Go eWallet, DuitNow, and FPX. Nothing more.
Account and transaction data is retained for the period required under applicable law. You can request a summary of what we hold by contacting support with your account ID.
We use session cookies to keep you logged in and to remember your account preferences. Cookie settings are adjustable from your browser; blocking all cookies may affect account functionality.
Login activity is monitored against your account. If we detect access that does not match your usual pattern, we may pause the session and ask you to confirm identity through the on-screen steps.
If you want to update how your data is used or request removal of a record, contact support in writing. We will confirm receipt and provide a timeline based on what your request covers.
Real questions about how these terms work in practice — answered straight.
Yes, we update these terms when needed. The revised version is published on this page and takes effect immediately. If you continue using your account after a change is posted, that counts as acceptance. We recommend checking this page if you have not visited in a while.
When you submit a closure request, support will confirm the steps for handling any remaining balance before the account is deactivated. Funds in your account wallet are dealt with before closure is finalised — the specific steps are shown during the closure process.
Payment methods must be registered in your own name and tied to your verified account. Using a payment instrument belonging to another person is outside what these terms permit and may result in a transaction being declined or the account being reviewed.
Your current transaction record is in the account dashboard after login. For a statement covering a specific date range, contact support with your account ID and the period you need. We will provide a record in the format available to us.
Contact support via live chat or email, include your account ID, and quote the specific section you are querying. We will review the application of that term against your account record and provide a written response with our position.
Access and eligibility depend on local law and are available only where permitted. If you are in a region where access is restricted, these terms do not change that restriction. The platform is built for the Malaysia market, and features may not function as expected outside eligible regions.