Mobile / Sports
Your account information stays under your control. This policy explains exactly what data vv99 collects when you access the platform, how we use it, and the steps you can take to review or correct your records at any time.
When you create an account on vv99, we collect the details you provide during registration — your name, contact information, and the payment method you choose to link. For transactions processed through Touch 'n Go eWallet, DuitNow or FPX, we retain a transaction reference and timestamp so your account history stays accurate and traceable. We do not store full payment credentials on our servers; those are handled by the respective payment providers under their own security frameworks. Cookies and session data are used to keep your login active and to remember your in-session preferences, such as your preferred lobby view. We do not sell your personal information to third parties. Any sharing of data with service partners — such as payment processors or platform infrastructure providers — is limited to what those partners need to carry out the service you requested. Access to this platform and the applicability of this policy depend on local law and are available only where local law permits. If you have questions about how a specific data point is used, reach out through our support channel and we will respond with the relevant detail.
This policy covers data collected directly through the vv99 platform — including account registration, wallet linking and support interactions. It does not extend to third-party sites or payment providers that operate under their own published policies.
Covers login credentials, session activity and account preference data collected when you access the vv99 platform through a browser or the mobile interface. These records are tied to your registered profile only.
Covers transaction references generated when you use Touch 'n Go eWallet, DuitNow or FPX for deposits and withdrawals. Full payment credentials are managed by the payment provider, not by vv99.
Covers browsing behaviour on the vv99 platform — which sections you visit and how long a session runs. This data is used to maintain service quality and is not shared for advertising purposes.
Services provided by external parties — including payment processors, game studios and analytics tools — are governed by their own privacy policies. We are not responsible for data practices outside the vv99 platform boundary.
You have a set of practical actions available to you at any time. Reviewing your account data is straightforward — log in, navigate to your account settings, and the profile and transaction history sections show the records we hold against your account. If any detail is incorrect, the account settings page has editable fields for contact information; update them directly and the change takes effect immediately. For details that cannot be self-edited — such as identity verification records submitted during account setup — contact our support team with the specific correction you need and we will process the request. If you want to understand what data is linked to your account before taking any action, send a data enquiry through the support channel and we will return a clear summary. Closing your account does not result in the immediate deletion of all records; some transaction references are retained for the period required under applicable rules, after which they are removed.
Log in and open the account settings page. Your profile details and transaction history — including records linked to Touch 'n Go eWallet or DuitNow transfers — are visible there without needing to contact support.
Editable fields in account settings let you update contact information directly. For identity documents or non-editable fields, raise a correction request through support and include the specific change needed.
If you are unsure what data is held against your account, send a data enquiry via our support channel. We will respond with a clear summary of what is stored and the basis on which we hold it.
Account closure requests are handled through the support channel. Some transaction records are retained for a regulatory period after closure; our support team can confirm which records apply to your account.
Privacy questions and data correction requests can be raised through any of the contact paths below. Our support team handles policy queries alongside account and payment questions — so you do not need to use a separate channel.
Open the chat icon on any page of the vv99 platform. Privacy and data questions are handled through the same channel as account support — no separate form required.
Send your privacy or data correction request by email. Include your registered account details so we can locate your records and respond to the right profile.
Many data updates — contact information, communication preferences — can be made directly in account settings after login. Start there before contacting support to save time.
Data protection on vv99 is handled through a combination of technical controls, access restrictions and clear retention timelines. We apply encryption to data in transit — including requests made during Touch 'n Go eWallet and FPX transactions — so that information moving between your device and our platform is not exposed in readable form. Access to account records within our systems is restricted by role; support agents see only what is needed to handle your specific request.
Session cookies keep your login active during a visit and remember your in-session preferences. You can clear cookies through your browser settings at any time; doing so will end your current session and reset preferences to default.
Password and login credential data is stored in hashed form — not as readable text. If you suspect unauthorised access to your account, change your password immediately through account settings and contact support.
Account profile data is retained for as long as your account remains active. Transaction references — including those from DuitNow and FPX payments — are kept for a period determined by applicable rules, then removed.
When this policy changes, the updated version is published on this page with a revised date. Continuing to use the platform after an update is posted means you have had the opportunity to review the changes.
These are the questions we hear most often about how vv99 handles personal data, account records and privacy-related requests.
We collect the name, contact details and payment method information you provide during registration. For Touch 'n Go eWallet, DuitNow or FPX transactions, we store a transaction reference and timestamp — not your full payment credentials. Those remain with your payment provider.
Yes. Log in and open your account settings to view your profile details and transaction history. If you want a broader summary of what is stored against your account, send a data enquiry through the support channel and we will compile and return the relevant records.
Editable contact fields can be updated directly in account settings after login. For identity documents or records that cannot be self-edited, contact support with the specific correction. Include your registered account details so we can locate the right profile quickly.
We share data only with service partners who need it to carry out a service you requested — such as a payment processor handling a DuitNow or FPX transaction. We do not sell personal data. Third parties operate under their own published privacy policies.
Profile data is deactivated when you close your account. Transaction references — including those linked to local payment methods — are retained for a period set by applicable rules, then removed. Our support team can confirm the specific retention period that applies to your account.
Use live chat on the vv99 platform, or send your request by email with your registered account details. Privacy queries are handled through the same support channel as general account help. We aim to acknowledge your request and provide a clear response within a reasonable timeframe.